The Fairfax Group

This workshop focuses on building rapport and working consultatively with both colleagues and customers which are critical competencies for driving revenue growth. It has several components that are customized for each client's particular objectives: two hour modules vs two full days, classroom vs online, coaching options, reinforcement toolkits, case studies, etc.

 

This workshop is designed for business development people, project managers as well as team members, customer support personnel and, basically, anyone having frequent contact with clients. It has also been conducted for support groups (HR, IT) to help them be more effective developing partnerships with their internal clients.  Part of this workshop includes establishing measurable performance goals as a result of the workshop.  

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The workshop is designed to provide participants with tools and skills to:

• Increase client satisfaction 

• Reduce issue escalation 

• Identify and grow opportunities for additional business

• Understand client needs and challenges

• Demonstrate value and influence without authority

• Better manage projects, initiatives, and scope creep

• Deal with conflict and handle challenging interactions

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Organizations Conducting this Simulation: 

• Cerner

• Kaiser Permanente

• Cisco

• Halliburton

• State Farm

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